Client Terms & Conditions
Last updated: August 2026
These terms and conditions (Terms) are between Womens Trade Collective Pty Ltd T/A Power Tool Girls (ACN 690 848 509) (we, us, or our) and you, the person receiving our Services (you or your).
1. Acceptance: You accept these Terms by either:
(a) accepting our initial quote; or
(b) asking us to proceed with the Services after you have received our initial quote and these Terms.
2. Site Visit: The Services and Price outlined in the initial quote are indicative only. Prior to commencing Services, we will conduct a site visit to confirm the scope of the required Services and the final Price. Following our site visit, we will provide you with an updated final quote via email, which may vary the scope of Services and/or Price. We will only commence Services once you accept our final quote.
3. Services: We agree to provide the Services to you on these terms and conditions.
4. Variations: Variations to the Services need to be written and agreed upon by both parties. They will be priced as per our rate schedule or as mutually agreed. If your requests change the scope of Services or our duties, we are not required to follow them unless agreed in writing as stated.
5. Payment: You agree to pay us the Price at the time set out in our final quote.
6. Late Payments: If you don’t pay on time as agreed, we can ask you to pay for any extra costs we face because you didn’t pay on time. This includes any costs to get those payments from you.
7. Client obligations: You agree to provide us and our team with safe access to the premises and necessary facilities at agreed times for service delivery, along with all necessary documents, information, and cooperation. If we are unable to safely access the premises at the agreed time, or if we or our staff feel harassed or unsafe, we reserve the right to leave the premises and (at our discretion):
(a) reschedule the site visit or the Services; or
(b) terminate this Agreement.
8. Termination for convenience: Either party may terminate these Terms for convenience following the site visit and before we commence the Services. We will not provide the Services and you will not be charged.
9. Termination for breach: These Terms can be terminated by either party (the Non-Defaulting Party) with immediate effect if the other party (the Defaulting Party) fails to fulfill a significant obligation under this Agreement.
10. Liability: We will perform our services with reasonable care and skill. However, we are not liable for any indirect or consequential losses that may arise. Subject to your consumer law rights, our total liability under this Agreement and conditions is limited to the Price paid by you.
11. Confidentiality: Both parties commit to maintaining the confidentiality of any proprietary or confidential information shared by the other party.
12. Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under this Agreement, and we will ensure that any subcontractors we employ will adhere to the terms of this Agreement as if we were performing the Services directly.
13. Relationship of Parties: This Agreement is not intended to create a partnership, joint venture, employment or agency relationship between the parties.
14. Governing Law: This Agreement is governed by the laws of Victoria.
15. Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.
16. Amendments: Both parties must sign any changes or modifications to this Agreement in writing.
17. Definitions: The Services and the Price will be as set out in the initial quote emailed to you, as adjusted in our final quote.
Academy Terms & Conditions
Last updated: August 2026
These terms and conditions (Terms) are between Womens Trade Collective Pty Ltd T/A Power Tool Girls (ACN 690 848 509) (we, us or our) and you, the person booking or receiving the Services (you or your).
DISCLAIMER: Our sessions are designed to provide a base-level introduction to the use of tools and are intended for personal, non-commercial, DIY purposes only. They are not a substitute for formal trade qualifications or trade school training. Completion of a session does not certify you as a qualified tradesperson.
1. Acceptance: You accept these Terms by making a booking or payment with us.
2. Services: We agree to provide the Services to you on these terms and conditions.
3. Bookings: You may book Services through our website, in person, or by contacting us. Your booking is confirmed once we receive payment. We reserve the right to decline any booking at our discretion.
4. Cancellations and rescheduling: You may request to cancel or reschedule a booking by contacting us. For cancellations:
(a) with more than 7 days’ notice: you are entitled to a full refund;
(b) with between 24 hours’ and 7 days’ notice: you may you may transfer your booking to another available time, but you will not receive a refund;
(c) with less than 24 hours' notice (or where you are do not show): your booking will be forfeited with no refund.
5. Your Obligations: You agree that:
(a) you will comply with our reasonable requests and requirements;
(b) you will wear appropriate clothing to each session, including long sleeves, long pants, and closed shoes;
(c) you will use equipment only as directed and under supervision;
(d) you will not attend if you are suffering from any illness that could risk others' health or safety;
(e) you will inform us of any physical or medical conditions that may affect your participation;
(f) you will treat our premises and equipment with respect.
6. Payment: The Prices will be set out on our online booking page or in person when you book. Payment must be made in full at time of booking.
7. Late Payments: If you don’t pay on time as agreed, we can choose to stop providing the Services 5 business days after the payment was due. We can also ask you to pay for any extra costs we face because you didn’t pay on time. This includes any costs to get those payments from you.
8. Intellectual Property: Each party will maintain ownership of any intellectual property they independently create during the duration of this Agreement. There will be no transfer of intellectual property rights between the parties, except as explicitly outlined in this Agreement.
9. Termination for breach: This Agreement can be terminated by either party (the Non-Defaulting Party) with immediate effect if the other party (the Defaulting Party) fails to fulfill a significant obligation under this Agreement. If the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party, the Non-Defaulting Party has the right to terminate the Agreement immediately.
10. Suspension: We may suspend the provision of Services to you if:
(a) we reasonably suspect you are in breach of these Terms; and
(b) while we investigate the suspected breach.
If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately by written notice to you.
11. Liability: We will perform the Services with reasonable care and skill. However, we are not liable for any indirect or consequential losses that may arise. Subject to your consumer law rights, our total liability under this Agreement and conditions is limited to the Price paid by you. To the maximum extent permitted by law, we are not liable for any injury, loss or damage arising from your use of tools or application of session skills outside our premises. By attending a session, you acknowledge that you are responsible for your own safety when independently applying any skills or techniques.
12. Confidentiality: Both parties commit to maintaining the confidentiality of any proprietary or confidential information shared while these Terms are in place.
13. Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under this Agreement, and we will ensure that any subcontractors we employ will adhere to the terms of this Agreement as if we were performing the Services directly.
14. Relationship of Parties: This Agreement is not intended to create a partnership, joint venture, employment or agency relationship between the parties.
15. Governing Law: This Agreement is governed by the laws of Victoria.
16. Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.
17. Definitions: The Services and the Price will be as set out on our website, in our online booking form or in person when you book.
For any questions, please contact us at enquiries@powertoolgirls.au
Privacy Policy
Last updated: August 2026
Womens Trade Collective Pty Ltd T/A Power Tool Girls (ABN 15 690 848 509) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.
Quick overview
· We collect information you provide to us and information we gather when we interact with you
· We use this information to provide our services and improve your experience
· We protect your information using secure systems and processes
· You have rights regarding your personal information, including access and correction rights
Information we collect
Identity and contact details
· Name, address, email address and phone number
· Professional details
Service related information
· Payment and transaction details for services you've purchased from us or enquiries about our services, including our maintenance services and PTG Academy
· Your preferences for our services and your marketing preferences
· Feedback and survey responses
Digital information
· IP address and general location information derived from your IP address
· Search and browsing behaviour
· Website usage patterns
· Cookie preferences
Recordings
· Call recordings
· Records of meetings and decisions
Professional information (for job applicants and workers)
· Employment history
· Professional experience, including trade qualifications
· Required authorisations and licences, including WWCC
· Professional registrations
· Information about your right to work in the relevant jurisdiction
How we collect personal information
· Directly from you when you: interact with us, contact us, fill out forms.
· Automatically when you: visit our website, use our technologies, interact with our online services.
· From third parties: service providers, business partners, public sources, government organisations and organisations or people authorised by you.
· From publicly available sources: such as ASIC and other regulatory bodies and professional networking sites such as LinkedIn.
Why we collect, hold, use and disclose personal information
We collect and use your personal information to run our business and provide our services as set out below.
Business operations
· To manage our relationship with you as a customer or supplier
· To process and deliver our products and services
· To handle your inquiries, support requests, and communications
· To maintain accurate records for billing and administration
Client onboarding and verification
· To assess whether to take you on as a new client or provide services to you, including performing other background checks when required or permitted by law
· To retain records of verification checks as required by law
Communication and support
· To respond to your questions and support requests
· To communicate important updates about our services
· To handle inquiries made through our website or platforms
· To manage your participation in surveys, feedback sessions, or events
Service improvement
· To conduct analytics and market research
· To improve our business operations and services
· To develop and enhance our applications and platforms
· To understand how our services are used
Marketing and promotions
· To send you promotional information about our services and events
· To inform you about products or services that may interest you
· To manage your marketing preferences
· To run competitions, promotions, and special offers
· To provide additional benefits to our customers
Employment purposes
· To assess employment applications
· To evaluate candidate qualifications
· To manage professional certifications and licences
· To maintain employment records
Legal and compliance
· To comply with our legal obligations
· To respond to court orders or legal processes
· To maintain required business records
· To fulfill regulatory requirements or reporting obligations
· To protect our legal rights and interests or as authorised by law
Our disclosures of personal information to third parties
We may disclose personal information to:
Service providers
· IT service providers
· Data storage providers
· Web hosting and server providers
· Payment processors, such as Tyro
· Marketing and advertising providers
· Analytics providers
· Identity verification and compliance screening service providers
Professional advisers
· Bankers
· Auditors
· Insurers and insurance brokers
· Legal advisers
Business partners
· Our existing or potential agents
· Our business partners or contractors
Corporate transactions
If we merge with or are acquired by another company, or sell our business assets:
· Your information may be disclosed to our advisers
· Your information may be disclosed to the potential purchaser's advisers
· Your information may be included in the transferred assets
Legal and regulatory bodies
· Courts and tribunals
· Regulatory authorities including as required for reporting obligations
· Law enforcement officers
Other parties
· Third parties you have authorised
· Emergency services when necessary
· Any other parties as required or permitted by law
Overseas disclosure
Storage and access
We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia in these circumstances:
· When our service providers are located overseas
· When we work with overseas business partners
· When using cloud-based services or data storage solutions
Our approach to overseas disclosure
Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.
Your privacy rights and choices
Providing information
You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional.
Access to your information
You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information.
Correction rights
You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction.
Marketing communications
You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable.
How to contact us about your rights or to make a complaint and what happens next
Step 1: Contact our privacy officer
· Email: enquires@powertoolgirls.au
· Phone: 1300 000 784
What to include:
Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.
Step 2: Our response
We will:
· Verify your identity before processing your request
· Investigate thoroughly (for complaints) or process your request (for rights)
· Respond to you in writing within reasonable timeframes and as required by law
· Explain what actions we will take and keep you updated on progress
· Not charge you for making a request (except for reasonable access fees if applicable)
· Help you understand and exercise your rights
Step 3: If you're not satisfied (complaints only)
If you're not satisfied with our response to your complaint, you can:
· Ask for a review by our senior management, or
· Contact external bodies:
· Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au)
This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.
Protecting your information
We use multiple layers of security to protect your information.
Technical safeguards
· Enterprise-grade encryption for data storage and transmission
· Regular security testing and monitoring
· Automated threat detection systems
Operational security
· Staff training on security and privacy
· Strict access controls based on job requirements
· Regular security audits and incident response procedures testing
Physical security
· Secure premises with controlled access
· Secure disposal of physical documents
· Equipment security protocols
Public information
Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.
How long we keep your information
We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.
Cookies and Analytics
What We Use
We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services.
Cookies
· Small text files stored on your device
· Help remember your preferences
· Enable certain website functions
· Make your interactions with our website more efficient
Tracking Pixels
· Tiny, invisible images in web pages and emails
· Help us understand how you interact with our content
· Allow us to measure email engagement
· Enable more relevant content delivery
How we use these technologies
Essential Functions
· Remember your login status
· Maintain your session security
· Store your preferences
· Enable core website features
Analytics and Performance
· Understand how our website is used
· Measure page views and traffic
· Analyse user navigation patterns
· Identify areas for improvement
Personalisation
· Remember your preferences
· Tailor content to your interests
· Improve your browsing experience
· Provide relevant recommendations
Your control
You can manage these technologies by:
· Adjusting your browser settings to block or delete cookies
· Using privacy-focused browser extensions
· Configuring your email client to block images
· Using our cookie preference settings
Note: Blocking all cookies may affect website functionality and your user experience.
Google Analytics
We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google's privacy pages.
Meta advertising tools
We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences.
Artificial Intelligence (AI) Technologies
Overview
We use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business.
How we use AI
We may use AI technologies to:
· Automate routine tasks and communications
· Personalise your experience with our services
· Support quality assurance processes
· Assist with customer support and queries
Data protection and security
When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards.
Your rights and our commitments
Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy. When using AI with your personal information, we commit to:
Transparency and control
· We'll inform you when AI is used to make decisions that may significantly affect you
· We maintain human oversight and review of significant AI-generated decisions
· Our staff are trained to understand AI limitations and verify outputs before relying on them
· We implement processes to verify the accuracy of AI-generated outputs
Security
· We use appropriate technical and organisational measures to maintain the security and integrity of your personal information
· We regularly test and monitor AI outputs for accuracy and reliability
Risk mitigation
· We regularly assess and document risks associated with using AI to process personal information
· We implement appropriate measures to address these risks
· We continuously monitor AI performance and regularly review their impact
Amendments
We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.
Disclaimer
The information on this website is provided in good faith for general informational purposes only. While we take care to ensure accuracy, Power Tool Girls and Womens Trade Collective Pty Ltd make no representations or warranties of any kind regarding the completeness, accuracy or suitability of the information for any particular purpose.
To the extent permitted by law, we exclude all liability for any loss or damage arising directly or indirectly from your use of this website or reliance on any information contained within it.
Our services are subject to Australian Consumer Law. Nothing in these terms is intended to exclude, restrict or modify any rights you may have under applicable law.
For any questions regarding this legal page, contact us at enquiries@powertoolgirls.au.